O2C processes describe the entire workflow from customer order entry to payment receipt posting. This includes order acceptance, order processing, invoicing, receivables management and receipt of payment.
One core task is order acceptance, which involves processing incoming orders. When this process is digitized and largely automated, it has positive effects on the entire O2C process: costs are reduced, resources are utilized more efficiently, and errors are minimized. This increases customer satisfaction and, through simpler and transparent internal operations, also the contentment of your employees.