B2B customer portal software
Smart B2B Portal with Intuitive AI Assistance
Our B2B portal combines self-service and after-sales service in one intuitive platform. In contrast to traditional e-commerce solutions, our platform is specially designed to meet the complex requirements of different industries. It enables significantly more in-depth product configuration, industry-specific processes and the individual provision of specific verifications and certificates.
An integrated AI assistant automatically takes over routine tasks, answers queries in real time and independently executes work instructions within the platform – for maximum efficiency and seamless processes in digital B2B business.
Take some of the pressure off your employees and offer your business customers 24/7 digital service – simple, efficient and future-proof.
Reasons for a B2B Customer Portal
Why a Digital B2B Portal?
In many companies, daily collaboration with customers, partners or suppliers still takes place via emails, Excel lists and manual agreements. The overview of orders, stock levels, documents or status reports is quickly lost – and with it time, efficiency and customer satisfaction.
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Orders and complaints are processed by email – this costs time, creates errors and leads to misunderstandings.
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Customers and partners wait for feedback because information is not available simply by pressing a button.
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Departments work with isolated tools and data sources – there is no centralized view of the process.
The solution: Our AI-supported B2B portal brings everyone involved onto a common platform. Your employees and customers have access to the same, always up-to-date information and functions – whether order status, stocks, documents or complaints.
Your customers can use the solution to resolve issues independently and around the clock – whether by retrieving documents, placing a repeat order, checking the status of an existing order or submitting a complaint via the integrated self-service.
This allows you to digitize your customer service and create real added value – with less effort for your employees, shorter response times and significantly higher customer satisfaction.
Order Management
Easy Order Management
In our B2B customer portal, your business customers can see the status of their orders at any time: from order to confirmation to delivery. They can easily enter new orders, request changes or trigger repeat orders: without a phone call or email – but with the support of the powerful AI chatbot.
Our platform enables significantly deeper and more flexible product configuration than conventional e-commerce systems – ideal for complex items with many variants, dependencies or customer-specific requirements. This means that even complex B2B product structures can be digitally mapped and efficiently managed.
Your employees keep a central overview of all processes and are relieved by automated processes.
- Customers enter orders directly in the portal – including change and reorder functions
- Real-time status: order confirmation, production status, shipping information
- Automatic notifications in the event of status changes or delays
- Simplified communication in the event of queries – all in one place
Self-Service-Portal
Highly Customized Document Self-Service
Whether invoice, delivery bill or product data sheet – the B2B portal provides all important documents in a centralized and structured manner. Your customers can find the documents they need immediately, which in turn significantly reduces your service workload.
Even complex, detailed or rarely requested certificates (e.g. sustainability certificates, product safety data, ISO certificates, FSC, environmental certificates, test reports or batch-related documents) can be provided individually – precisely tailored to your customers’ requirements. This saves you queries and at the same time provides maximum transparency.
Inquiries or complaints can also be recorded and tracked directly in the portal – intuitively, transparently and without waiting times.
- All documents and data at your fingertips: invoices, delivery bills, certificates, contracts, etc.
- Simply record complaints digitally – with direct feedback
- Download product information, catalogs or documentation at any time
Reporting
Reporting & Analytics
Integrated reporting gives you valuable insights into the behavior and requirements of your business customers. You can see which products are ordered regularly, where demand is changing, how forecasts are developing – and where demand is stagnating.
Thanks to end-to-end data collection in the portal, you not only evaluate historical data, but can also plan future developments better – in sales, logistics and service.
- All customer activities at a glance: Order volume, reorders, usage behavior
- Forecasting & consumption overviews help with internal planning & production control
- Basis for targeted customer approach, individual offers and upselling potentials
Benefits
Digitizing Customer Service – the Benefits
Functions
Functions & Strengths of our B2B Customer Portal Software
Authorization Management
Customers can flexibly manage their users themselves and assign authorizations
API for Customers
Your customers can access directly via API
Single SignOn
Simple Single SignOn e.g. possible with Sign in with MS
Cloud or OnPrem
Decide flexibly on the approach that makes the most sense for you
Flexible Integration
Flexible integration with backend systems (SAP, D365, custom ERPs, etc.)
Highest Safety Levels
Regular audits guarantee the highest safety standards
Screenshots
This is What Our Smart B2B Platform Looks Like
Detailed order information - individually tailored to your needs. With search mask, progress bar and export function.
Current stock levels can be easily accessed and filtered according to relevant criteria
Summary of all pending liabilities. Due date, conditions, customer and document at a glance
Product information, catalogs, documentation and even complex certificates can be accessed at any time
Important key figures are presented in clear dashboards. Here: the current stock figures
Precise information queries using filters and searches: all confirmed orders and delivery information at a glance
